About Us

A SHORT STORY ABOUT OUR FIRM
 
TPI is recognized as one of the Leading International Professional Consulting Firms in the world and its reputation dominates the Caribbean market. Our team of specialized consultants, facilitators, experts, and   speakers provide diverse organizations with services that support their advancement as a learning organization.   

Our Mission: To promote and support employee development and organizational effectiveness by providing high-quality educational training programs and organizational services. 

TPI's trainings and services are designed to meet individual, group or departmental and institutional needs and objectives. We strive to enhance individual learning and development as the means for creating a better workplace environment and for building a stronger Caribbean.   

Our unique array of services stem from customized Training and Professional Development programs,  American Hotel & Lodging Educational Institute, (AHLEI), certified courses and globally "accredited" leadership development courses such as: Management & Leadership, Coaching For High Performance, Strategic Thinking, Project Management, Public Speaking, Supervison and much more. 

Our affliated company Customer Service Mobile Academy (CSMA),  focuses primarily on "Raising the Bar for Customer Service Excellence" internationally by providing our clients with mobile courses that we bring to their front doors and are faciliated on site,  to enrich the knowledge of their teams working in the service industry and Hospitality & Tourism organizations.  

CSMA,  is also the founder for the First Annual St./Sint Maarten Customer Service Week held in November of 2017 and held in Saba in June of 2018, specially requested by, Tourism Commissioner, Bruce Zagers and the Director of Tourism, Glenn Holms.  The event is recognized all over the world for providing 1 week to 8 week conferences, that provides participants with a  vast array of accredited customer service driven courses that help participants take service standards to impeccable levels.    

TPI has recently launched a new division: Hosptiality & Tourism Consultancy. (HTC) focuses on supporting Tourism & Hospitality organizations with consultations, developing  their services, increasing their awareness and knowledge of travelors (i.e. tourist) priority needs and how to develop their organizations to increase Tourism to their destinations, utilizing Strategic Planning, Market Research and innovative Destination Attractions Strategies. 

Our multitude of  services fit the demands of today's progressive organizations, who simply want quality one stop service, "from one firm, under one roof, TPI."     
We are committed to continuing our plight for projecting the latest trends in the new millennium. We are convinced that our modern-day approach and innovative concepts like the "One Stop Service Option, " supports leaders with managing their organizations and leaving the rest to us."  
    
   



   
   

 
“The first step in doing good business, is  helping organizations each their full potential."
TPI & CSMA, President & CEO 
Dr. Natasha J. Gittens, Ph.D., CHE, CHT